Problem Note 44854: Viewing diagram documents fails with 'Unable to retrieve document content' after SAS® Marketing Automation 5.3 to 5.4 migration
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If you attempt to view a diagram document after migrating from SAS Marketing Automation 5.3 to 5.4, then you might receive the following error message:
Unable to retrieve document content
Select the Downloads tab in this note to access a fix for this issue.
The fix must be applied before the migration utility is run in order to be effective. The fix causes the utility to skip the migration of the diagram documents altogether. The diagram documents do not need to be migrated in order to be fully usable in SAS Marketing Automation 5.4.
Install the 5.4 migration fix:
- Download the .zip file from the Downloads tab.
- On your mid-tier computer, locate the SAS Versioned Jar Repository (VJR) entries. The typical windows location is: C:\Program Files\SAS\SASVersionedJarRepository\9.2\eclipse\plugins.
- Find the subfolder named sas.analytics.crm.ciutilities_504300.18.0.20110112205000_d2ma54.
- Move the jar named sas.analytics.crm.ciutilities.jar from its current directory to a backup location.
- Unzip the file from the downloads tab and move the new sas.analytics.crm.ciutilities.jar file into the VJR folder, sas.analytics.crm.ciutilities_504300.18.0.20110112205000_d2ma54. In order to make sure that the replacement sas.analytics.crm.ciutilities.jar is installed, do not rename the new sas.analytics.crm.ciutilities.jar file. Do not leave the old version of the sas.analytics.crm.ciutilities.jar file in this VJR folder or any of its parent folders.
Test the installation of the fix:
Run the following script:
Unsuccessful installation: If the new jar file is not correctly installed, the script returns this message:
Successful installation: If the new jar file is installed correctly, the script returns this message:
If the test is successful, then run the utility as described in the migration documentation.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP 64-bit Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2003 for x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows Server 2008 for x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Microsoft Windows XP Professional | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise 32 bit | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Enterprise x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium 32 bit | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Home Premium x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional 32 bit | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Professional x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate 32 bit | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows 7 Ultimate x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Windows Vista for x64 | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled AIX | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled HP-UX | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| 64-bit Enabled Solaris | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| HP-UX IPF | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||
| Linux | 5.4 | 5.41 | 9.2 TS2M3 | 9.3 TS1M0 | ||